GENERAL QUESTIONS
WHAT DOES ARCOIRIS MEAN?
Arcoiris (ahr-kohee-rees) means rainbow in Spanish. Rainbows are a universal symbol of hope, rejuvenation, and new beginnings. We aim to give new beginnings to vintage textiles.
WHY ARCOIRIS?
In 2022, I read a book called "Signs: The Secret Language of the Universe" by Laura Lynne Jackson. The book explains how if we are open to asking and recognizing signs from the universe, we will find meaning where anger and confusion often lie. The signs help us to pursue joy, celebrate life, and follow your highest path. I begged for a sign for months and got nada. Then suddenly on a work trip to Nashville, I saw 4 rainbows in 3 days - one in the sky as the plane landed in Nashville, a double rainbow while working, a rainbow on a book in the airport, and a rainbow when I landed back in Charleston. Since then, rainbows are seemingly everywhere reminding me to seek peace and pursue my highest path.
IS ARCOIRIS SUSTAINABLE?
Yes! Sustainability is extremely important to the ARCOIRIS team and we aim to remain a sustainable, small batch business that protects the environment and those who produce the clothes. The process from sourcing to creation, is environmentally and socially sound.
WHERE ARE YOUR PRODUCTS MADE?
Our pajamas are made in Jaipur, India. We visited a family run, local block print shop while visiting the city, and made great friends with the owner. He is a fifth generation block printer carrying on the traditional art.
RETURNS AND EXCHANGES
DO YOU ALLOW RETURNS?
If you are not 100% satisfied with your purchase, you can return for a store credit within 10 days days of purchase with proof of purchase (receipt, order number, etc.). We do not accept returns without proof of purchase. We do not accept returns on items that have been worn. We do not accept returns on custom pieces. We do not accept returns on items with a discount applied. We do not accept returns on gift cards. The customer pays for the return shipping.
DO YOU ALLOW EXCHANGES?
We do not offer exchanges. If you would like another size or style, place a new order for the correct size/style and return the item that did not fit. We will issue a refund for that item as soon as we receive it. The customer pays for the return shipping.
HOW WILL I RECEIVE MY STORE CREDIT?
Your store credit will be issued in the form of a unique coupon code that can be applied during checkout on your next purchase. The credit can be applied in-person, and online.
HOW CAN I REDEEM MY STORE CREDIT?
You can redeem a store credit in-person at pop-up shops, or online during checkout. Just apply the unique coupon code during checkout.
HOW DO I BEGIN THE RETURN PROCESS?
Please reach out to arcoiristextileshop@gmail.com to begin the return process. We will then provide you with an address for the return package. As a small business, we can not accommodate every return but we will be reasonable. We understand that due to the personalized nature of the items, there can be lots of questions. Please contact us directly with any product inquiries, measurements, questions, or concerns. Let's get this right the first time ;)